Seth’s Blog: Labor unions in a post-industrial age

Consider what would happen if a union used its power (collective bargaining, slowdowns, education, strikes) to push management to take risks, embrace change and most of all, do what’s right for customers in a competitive age…

What if the unionized service workers demanded the freedom to actually connect with those that they are serving, and to do it without onerous scripts and a focus on reliable mediocrity?

What would have happened to Chrysler or GM if the UAW had threatened to strike in 1985 because the design of cars was so mediocre? Or if the unions had pushed hard for more and better robots, together with extensive education to be sure that their workers were the ones designing and operating them?

via Seth’s Blog: Labor unions in a post-industrial age.